Terms of use

This text has been updated May 22, 2018.

Welcome to the services offered by Sunseeker (including Sunseeker website and its client application, mobile application products and mini programs, hereinafter “Sunseeker Services”)! We are committed to protecting the personal information and privacy of users of Sunseeker Services (collectively, “Users” or “You”).

We may collect and use your personal information when you use Sunseeker Services. We hope to explain to you the rules and other related matters on how we collect and use your personal information in this Sunseeker Privacy Policy (hereinafter the “Policy”) in order to better protect your rights and interests.


Please read carefully (minors should be accompanied by their guardians) and understand this Policy (especially the contents in bold) before using Sunseeker Services. You shall be sure that you have fully understood and agreed to this Policy before using the services. If you do not agree to this Policy, it may result in the failure of Sunseeker Services to function properly or to achieve their intended purposes, and you shall immediately stop accessing/using Sunseeker Services.

This Policy will help you understand the following:

  • How We Collect and Use Personal Information
  • How We Use Cookies or Similar Technologies
  • How We Store and Protect Personal Information
  • How to Manage Your Personal Information
  • Third-Party Services
  • Protection of Minors
  • Notices and Amendments
  • How to Contact Us

I. How We Collect and Use Personal Information

We collect your personal information primarily to make it easier and more satisfying for you and other users to use Sunseeker Services. This information helps us achieve this goal.

We will collect and obtain your personal information through the following ways:

1. Information you provide. For example: Information you provide to us when you register for a Sunseeker service account or make a purchase of a product or Sunseeker Services;
2. Information we obtain about you. Information we collect, summarize and record when you use Sunseeker Services, including log, location and device information.

II. How We Use Cookies or Similar Technologies

We or our partners may obtain and use your information through Cookies or similar technologies and store such information as log information. By using Cookies, we provide users with an easy and personalized web experience. Cookies are text files with small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. Cookies are used to benefit the users. For example, to make the login process of Sunseeker Services faster, you can choose to store your username in a Cookie. This shall make it easier and faster when you log into Sunseeker Services next time. Cookies help us identify the pages and content you connect to, the time you spend on Sunseeker Services and the Sunseeker service pages you select. Cookies enable us to serve you better and faster, and personalize your experience with Sunseeker Services. However, you shall be able to control if and how Cookies are accepted by your browser. Please check the files that come with your browser for more relevant information. We and third-party partners may collect, use and store your information through Cookies or similar technologies. We may use our own Cookies or similar technologies for the following purposes:

1. Remember your identity. For example: Cookies or similar technology helps us identify you as our registered user or save your preferences or other information about you that you provide to us
2. Analyze your use of our services. We may use Cookies or similar technologies to understand what activities you have performed using Sunseeker Services, or which services are the most popular; and

III. How We Store and Protect Personal Information

Storage of personal information. Unless otherwise stipulated by laws and regulations or regulatory authorities, we will only retain your information for the shortest period necessary for the purposes described in this Policy. If we terminate the services or operations, we will promptly stop continuing to collect your personal information, notify you in advance based on relevant laws and regulations, and delete or anonymize your personal information after the termination of the services or operations, unless otherwise stipulated by laws and regulations or regulatory authorities

Protection of personal information. We take personal information security very seriously, and shall take all reasonable and practicable measures to protect your information.

1. Technical measures for data security. We will adopt security protection measures in line with industry standards, including establishing reasonable system specifications and security technologies to prevent your information from being accessed, used and modified without authorization, so as to avoid data damage or loss. Various encryption techniques are adopted in web services. For example, in some services, we will use encryption technology (such as SSL) to protect your information, adopt encryption technology to encrypt and store it, and isolate it through isolation technology. When information is used, such as information presentation and information correlation calculations, we use a variety of data desensitization techniques to enhance the security of information in use. We adopt strict data access control and multi-factor authentication technology to protect information and prevent data from being used illegally.

2. Other security measures we take to protect information. We manage and regulate the storage and use of information by establishing a data classification and grading system, data security management specifications and data security development specifications. We maintain comprehensive security controls over data through information contact confidentiality agreements, monitoring and auditing mechanisms. We increase security awareness.

3. We only allow employees and partners who need to know your information to access it, and we have set up strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your information to comply with appropriate confidentiality obligations. If they fail to fulfill these obligations, they may be subject to legal responsibility or be suspended from the partnership with Sunseeker Services.

4. The Internet is not an absolutely secure environment. We recommend that you use complex passwords when using such tools, and take care to protect your information security.

5. Security incident handling. When communicating with a third party or purchasing goods and receiving services through Sunseeker Services, you shall inevitably disclose your information, such as contact information or postal address, to the counterparty or potential counterparty. Please properly protect your information and only provide it to others when necessary. In response to possible risks such as personal information leakage, destruction and loss, we have developed a number of systems to clarify the classification standards of security incidents and vulnerabilities as well as corresponding handling procedures. We have also established a special emergency response strategy for security incidents. In accordance with the requirements of the security incident handling specification, we will initiate security plans for different security incidents, carry out stop loss, analysis, positioning and formulation of remedial measures, and conduct joint tracing and strike with relevant departments. In the event of an information security incident, in accordance with the requirements of laws and regulations, we will promptly notify you of: the basic situation and possible impact of the security incident, disposition measures we have taken or will take, our suggestions to prevent and mitigate risks by yourself, remedies for you, etc. Meanwhile, we will promptly inform you of the situation related to the incident by means such as email, letter, telephone and push notification. When it is difficult to inform the information subjects one by one, we will make announcements in a reasonable and effective manner. In addition, we will proactively report the disposition of information security incidents as required by regulatory authorities. Please understand that due to the limitations of technology and risk prevention, even if we have tried to strengthen security measures, we cannot always guarantee 100% security of information. You need to understand that the system and communication network used by you to access Sunseeker Services may encounter problems due to circumstances beyond our control. Please be sure to properly keep your account number, password and other identity elements. When you use the services, we will identify you through your account number, password and other identity elements. Once you disclose the above information, you may suffer losses and it may be detrimental to you. If you find that your account number, password and/or other identity elements may or have been leaked, please contact us immediately so that we can timely take appropriate measures to avoid or reduce losses.

6. We have an industry-advanced, data-centric data security management system centered on the data life cycle, which improves the security of the entire system from multiple dimensions, including organizational construction, system design, personnel management and product technology.

III. How to Manage Personal Information

Access, update and delete

We encourage you to update and modify your information to make it more accurate and effective. We will adopt appropriate technical means or contact channels to ensure, to the extent possible, that you can access, update and delete your own personal information or other information provided when using Sunseeker Services. Unless otherwise provided by laws and regulations, when you modify or delete your personal information, we may not immediately modify or delete the corresponding information from the backup system, but shall modify or delete the information when the backup is updated.

Account cancellation

We provide the function of cancelling a registered account. You can cancel your account on the “Account Cancellation” page of Sunseeker Services by yourself, provided that it meets the conditions stipulated in the service agreement and applicable national laws and regulations.

Disclosure and sharing

Disclosure and sharing. Many of our services allow you to publicly share information about you not only with your social network, but with all users of the services, such as the information you upload or post in Sunseeker Services, your response to the information uploaded or posted by others, the information you upload or post in the public area of Sunseeker Services that is not visible to specific users, and location data and log information related to such information. As long as you do not delete the information that you have made public or shared, it may remain in the public domain. Even if you delete the shared information, it may still be cached, copied or stored independently by other users or third parties not under our control, or kept in the public domain by other users or such third parties. We will not be responsible if you disclose or share information through the above channels and result in the leakage of your information. Therefore, we remind you and ask that you carefully consider whether you will disclose or share your information through these channels. Please be advised that information such as your completed profile and posts may be publicly displayed on your personal homepage.

Change the scope of your authorization and consent.

Change the scope of your authorization and consent. You can always choose whether to disclose information. Some information is necessary to use Sunseeker Services, but most other information is provided at your discretion. You may change the scope of your authorization to continue collecting information or withdraw your authorization by means such as deleting information and turning off device functions. After you withdraw your authorization, we cannot continue to provide you with the services for which you have withdrawn your authorization, and we will no longer process your information. However, your decision to withdraw your authorization shall not affect the processing of information based on your previous authorization.

Obtaining copies of personal information.

Obtaining copies of personal information. If you need a copy of your personal information, you can contact us through the feedback channel. After verifying your identity, we will provide you with a copy of your personal information in our services (including basic and identity information), except as otherwise provided by laws and regulations or otherwise agreed in this Policy.